Who we are
Stone Aura is a US-based online store specializing in natural gemstones and beads. We operate exclusively through our website at https://stonesaura.com. Our business is registered in the United States.
If you have any questions about this Privacy Policy or how we handle your data, contact us at: Support@stonesaura.com
What Information We Collect
We collect personal information in the following ways:
When You Place an Order When you purchase a gemstone or bead from Stone Aura, we collect the information necessary to process and fulfill your order. This includes:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely — see Payment Processing section below)
- Order details including items purchased, quantities, and transaction value
We do not store your full credit card number. Payment card data is processed directly by our payment processor and is subject to their security standards.
When You Create an Account If you choose to create a customer account on stonesaura.com, we store your name, email address, billing and shipping addresses, and order history. You can update or delete this information at any time by logging into your account or contacting us directly.
When You Contact Us When you send us a message through our contact form, by email, or any other channel, we collect your name, email address, and the content of your message. We use this information solely to respond to your inquiry.
When You Browse Our Website Like most websites, stonesaura.com automatically collects certain technical information when you visit, including:
- Your IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Pages visited and time spent on each page
- Referring URL (how you found our site)
This data is collected through cookies and analytics tools (see Cookies section below) and is used in aggregate to understand how visitors use our site and to improve the shopping experience.
When You Subscribe to Email Updates If you opt in to receive email updates or marketing communications from Stone Aura, we collect your email address and, if provided, your name. You can unsubscribe at any time using the link in any email we send you.
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders Your name, address, email, and order details are used to process your purchase, arrange shipping, send order confirmations and tracking updates, and handle any returns or refunds.
To communicate with you We use your email address to send order-related communications — confirmations, shipping notifications, and responses to your inquiries. We will only send marketing emails if you have opted in, and you can unsubscribe at any time.
To improve our website and products We use anonymized browsing data and analytics to understand which pages and products are most popular, how customers navigate our site, and where we can improve the buying experience.
To prevent fraud and protect our business We may use order and payment information to detect and prevent fraudulent transactions, chargebacks, and abuse of our returns policy.
To comply with legal obligations We retain certain transaction records as required by US tax and accounting laws. We will disclose personal information if required to do so by law or in response to a valid legal request from a government authority.
Payment Processing
Stone Aura processes payments through secure third-party payment processors. When you enter your payment card details at checkout, that information is transmitted directly to our payment processor using encrypted connections. We do not store, access, or retain your full card number, CVV, or payment card details on our servers.
Our payment processing complies with the Payment Card Industry Data Security Standard (PCI DSS). Your payment data is handled entirely within the secure environment of our payment processor.
Sharing Information With Shipping Carriers
To deliver your order, we share your name, shipping address, and phone number (if provided) with our shipping carriers. Carriers use this information solely for the purpose of delivering your package and providing tracking updates. They do not use it for marketing or any other purpose.
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and behavior across visits.
Cookies We Use
Essential cookies: These are required for the website to function. They include session cookies that keep items in your shopping cart, remember your login status, and enable the checkout process to work correctly. You cannot opt out of essential cookies without affecting site functionality.
Analytics cookies: We use Google Analytics (or a similar analytics tool) to collect anonymized data about how visitors use our site — pages visited, time on site, traffic sources, and similar aggregate information. This data does not identify you personally. You can opt out of analytics cookies using your browser settings or a browser extension such as the Google Analytics Opt-Out Add-on.
Functional cookies: These remember your preferences such as currency, language, or previously viewed products to improve your browsing experience.
Marketing cookies (if applicable): If you have been retargeted through an advertising platform such as Google Ads or Meta, those platforms may place cookies on your device to serve you relevant ads. You can manage these preferences through the respective platform’s ad settings.
Managing Cookies You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect how the site functions — in particular, disabling essential cookies may prevent you from completing a purchase. Most browsers allow you to:
- View which cookies are stored
- Delete all or specific cookies
- Block cookies from specific sites
- Block all third-party cookies
For instructions specific to your browser, visit the browser’s official help pages.
Third-Party Services We Use
Stone Aura uses the following third-party services to operate our website and business. Each has its own privacy policy governing how it handles data:
WooCommerce / WordPress Our ecommerce platform. Handles product listings, cart, checkout, and order management. Privacy policy: https://automattic.com/privacy/
Google Analytics Used to analyze website traffic and visitor behavior in anonymized aggregate form. Privacy policy: https://policies.google.com/privacy
Payment Processor [Insert your payment processor name — e.g., Stripe, PayPal, Square] Handles all payment card transactions securely. Privacy policy: [Insert link]
Shipping Carriers [Insert carrier names — e.g., USPS, UPS, FedEx] Used to ship and track orders.
Email Service Provider [Insert if you use Mailchimp, Klaviyo, or similar — or remove this line if not yet applicable] Used to send order confirmations and, with your consent, marketing emails.
We do not sell your personal data to any third party for marketing purposes. We only share data with third parties where necessary to operate our business as described in this policy.
Embedded Content From Other Websites
Some pages on stonesaura.com may include embedded content — for example, YouTube videos or social media posts. Embedded content from other websites behaves in the same way as if you had visited those websites directly. These third-party sites may collect data about you, use cookies, and track your interaction with the embedded content. Their privacy practices are governed by their own privacy policies, not this one.
How Long We Keep Your Data
Order data: We retain order records — including your name, address, and transaction details — for a minimum of 7 years as required by US tax and accounting regulations.
Account data: If you have a customer account, your data is retained for as long as your account is active. You can request deletion of your account and associated data at any time (subject to our legal retention obligations above).
Contact form messages: Inquiries sent through our contact form are retained for up to 2 years to allow us to reference previous conversations if you contact us again. We do not use this data for any other purpose.
Analytics data: Anonymized analytics data is retained in accordance with the data retention settings of our analytics provider (typically 26 months for Google Analytics).
Your Rights Over Your Personal Data
Depending on where you are located, you may have the following rights regarding your personal data:
Right to access: You can request a copy of the personal data we hold about you.
Right to correction: You can ask us to correct inaccurate or incomplete information.
Right to deletion: You can request that we delete your personal data. Note that we may be required to retain certain data for legal or accounting purposes even after a deletion request.
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
Right to data portability: You can request that we provide your data in a portable, machine-readable format.
Right to object: You can object to our processing of your data for direct marketing purposes at any time. We will act on this immediately.
California residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell your personal information. To exercise your CCPA rights, contact us at [YOUR CONTACT EMAIL].
To exercise any of the rights above, contact us at: Email:Support@stonesaura.com We will respond to verified requests within 30 days.
How We Protect Your Data
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption on all pages of stonesaura.com (https)
- Secure payment processing through PCI DSS-compliant providers
- Restricted access to customer data within our organization
- Regular review of our data handling practices
No method of transmission over the internet or electronic storage is 100% secure. While we apply strong safeguards, we cannot guarantee absolute security. If you have concerns about the security of your data, contact us immediately.
Children’s Privacy
Stone Aura is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe we may have collected information from a child, please contact us at Support@stonesaura.com
Links to Third-Party Websites
Our website may contain links to third-party websites, including gemological laboratories, shipping carriers, and payment processors. This Privacy Policy applies only to stonesaura.com. We are not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of any external site you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after a change to this policy constitutes your acceptance of the updated terms.
If we make significant changes that materially affect your rights, we will notify customers by email (where we hold your email address) or by displaying a prominent notice on our website.
Contact Us About Privacy
If you have questions, concerns, or requests related to this Privacy Policy or how Stone Aura handles your personal data, please contact us:
Stone Aura Email: Support@stonesaura.com Contact form: https://stonesaura.com/contact/ Website: https://stonesaura.com
We aim to respond to all privacy-related inquiries within 5 business days.